Refund Policy

1. Introduction & Scope

At zapROI, we strive to provide high-quality AI-driven automation and consulting services to our clients. Our refund policy is designed to be fair, balancing customer satisfaction with the operational costs of delivering our services. While we generally do not offer automatic refunds, we review refund requests on a case-by-case basis, considering factors such as service completion, third-party costs incurred, and contractual agreements.

This policy applies to all digital services provided by zapROI, including AI-based workflow automation, data processing, and system integrations. Some projects may be governed by separate contractual agreements, which take precedence over this general policy.

2. General Refund Guidelines

• Refunds are not automatically granted but may be considered if a client is dissatisfied with the service or if zapROI is unable to fulfill its obligations.

• For project-based work, refunds may be available only if work has not yet started or if a clear service failure has occurred.

• If a refund is approved, zapROI reserves the right to determine the refund method and timing.

• In cases where third-party fees (e.g., API usage costs, payment processor fees) have been incurred, zapROI may deduct these expenses from any refund issued. However, minimal third-party costs may be absorbed at zapROI’s discretion.

By engaging with zapROI, clients acknowledge that refunds are evaluated based on the specifics of each case, and any contractual agreements in place will supersede this general refund policy.

3. Refund Eligibility & Conditions

zapROI is committed to delivering high-quality automation and AI consulting services. We stand behind our work and offer refunds under certain conditions to ensure customer confidence while maintaining fair business practices.

Eligible Refund Scenarios

• Service Failure: If zapROI is unable to deliver the agreed-upon functionality or service due to technical or operational issues, a full or partial refund may be issued.

• Customer Satisfaction Guarantee: If a client is dissatisfied with a service, zapROI may offer a refund, adjustment, or additional service to address concerns. Each case will be reviewed individually.

Project-Based Work & Prepaid Services

• Prepaid Projects: If a client prepays for a project but cancels before work has begun, a full refund will generally be issued unless otherwise specified in a service agreement.

• Once work has started, refunds may be considered on a prorated basis, depending on the progress made and any expenses incurred.

• Deposits (where applicable): If zapROI requires a deposit for project-based work, the refundability of the deposit will be specified at the time of payment. In most cases, deposits are refundable if work has not yet begun but may become nonrefundable after a certain stage of the project, which will be specified in individual project agreements. If no separate agreement is in place, zapROI will determine refundability on a case-by-case basis.

Third-Party Costs & API Fees

• If zapROI incurs significant third-party costs (e.g., API usage, non-recoverable software expenses) while working on a project, these costs may be deducted from any refund.

• Minimal third-party costs may be absorbed at zapROI’s discretion.

Non-Refundable Circumstances:

• Completed Services: Once a project has been substantially completed or delivered, refunds are generally not available. However, zapROI may offer revisions or additional service to address concerns.

Chargebacks & Disputes

• Clients should contact zapROI at info@zaproi.com before initiating a chargeback or dispute with their bank. to resolve the issue amicably.

• We encourage clients to contact zapROI at info@zaproi.com before initiating a chargeback or dispute with their bank. We will make every effort to resolve any issue quickly and fairly through direct communication. Unauthorized chargebacks may result in delays in processing future service requests, service suspension or termination.

4. Refund Request Process & Timeline

zapROI aims to make the refund process as straightforward as possible while ensuring a fair review of each request. Clients can contact us directly with refund inquiries, and we will work with them to find a resolution.

How to Request a Refund

• Clients can request a refund by emailing info@zaproi.com with a brief explanation of the issue.

• No formal request process is required—zapROI encourages open communication and will respond promptly.

Review & Processing Timeline

• Refund requests will be reviewed within 5-10 business days of receipt.

• If approved, refunds will be processed within an additional 5-10 business days, depending on payment processor timelines.

Refund Methods & Alternatives

• Refunds will generally be issued to the original payment method used for the purchase.

• In some cases, zapROI may offer service credits or project adjustments as an alternative to a refund, depending on the client’s needs and the nature of the service provided.

By maintaining an open and responsive refund process, zapROI ensures that clients feel supported while also protecting the business from unnecessary refund disputes.

5. Final Terms & Modifications

zapROI reserves the right to update or modify this refund policy as needed to reflect changes in business operations, service offerings, or legal requirements.

Policy Updates & Notifications

• Any significant changes to this refund policy will be communicated to clients in a timely manner.

• Minor updates that do not materially impact client rights or obligations may be made without prior notice.

Discretion & Final Decision Authority

• All refund requests are subject to zapROI’s sole discretion, and decisions regarding refunds are final.

• This policy is intended to provide flexibility while preventing misuse or policy abuse.

Legal Considerations

• This refund policy does not override any separate contracts between zapROI and its clients.

• In cases where applicable laws require different refund terms, those laws will take precedence over this policy.

By engaging with zapROI, clients acknowledge and accept the terms of this refund policy, including zapROI’s discretion in evaluating refund requests.